Privacy Policy

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”):

• Account Information: the email address you provide at checkout (your account key) and, where provided, an owner phone number.
• Rep Information: the phone numbers of the sales reps you register to use your practice line, their names where you enter them, and whether each rep is active or inactive, with the reason you choose.
• Practice-Call Data: recordings, transcripts, and grades of practice calls made to your practice number, and the written standards (objection answers, pitch stages, language rules) you maintain.
• Transaction Data: payment information processed securely via Stripe. We never see or store your card number.
• Demo-Line Calls: calls to our public demo number are recorded and graded like any practice call and are deleted within 30 days.
• Approval Records: when an account owner approves or withdraws approval of training content, we record the name they type, their email, the IP address reported for that request, and the time.

We use the information collected to:

• Provide and maintain the practice-call and grading service.
• Grade calls against your standards and show you and your reps the reports.
• Process payments and manage subscriptions.
• Send service messages: owner sign-in links by email and rep sign-in codes by SMS.

The AI prospect and the graders are powered by third-party AI models (OpenAI). Your practice-call audio, transcripts, and standards are sent to these providers only to run your calls and produce your grades. Under our standard API agreements, these providers do not use customer API data to train or improve their models, and we do not authorize any such use. We do not use your recordings, transcripts, grades, or standards to train AI models of our own.

Practice-call recordings are also processed by Deepgram to produce transcripts for grading.

• We do not sell your personal information.
• We only share data with third-party service providers strictly necessary to provide the service, including Stripe (billing), Twilio (telephony and SMS), OpenAI (the AI prospect and grading), Deepgram (audio transcription), Cloudflare (recording storage), Render (hosting), and Google Workspace (email). These providers are contractually obligated to protect your data.
• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

We comply with the California Consumer Privacy Act. California residents have the following rights:

• Right to Know: request a list of the personal information we have collected about you.
• Right to Delete: request that we delete your personal information (subject to certain legal exceptions).
• Right to Correct: request that we correct inaccurate personal information.
• Right to Opt-Out of Automated Decision Making: request information regarding our AI’s logic and opt out of certain automated processing.

To exercise these rights, contact us at support@mockprospect.com.

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our files as soon as possible. If you believe that we may have collected information from a child under 13, please contact us at support@mockprospect.com.

MockProspect is operated from the United States. If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with data protection laws comparable to the EU General Data Protection Regulation (GDPR), the following applies to you:

• Legal basis for processing: we process your personal information on the basis of (a) contractual necessity (to provide the Service you subscribed to), and (b) our legitimate interests in operating, securing, and improving the Service.
• Data subject rights: you have the right to access, correct, delete, port, restrict, or object to our processing of your personal information. To exercise any of these rights, contact us at support@mockprospect.com.
• Right to lodge a complaint: you have the right to lodge a complaint with a competent data protection supervisory authority in your jurisdiction.
• International data transfers: personal information you provide is transferred to and processed in the United States. We rely on standard contractual clauses and other legally recognized transfer mechanisms where required.

We use cookies only to keep owners and reps signed in to their accounts. We do not use analytics cookies, advertising cookies, or retargeting. You can configure your browser to refuse cookies; however, signing in will not function without them.

We record page views and taps on the demo number without cookies: the page, the referring site, and a one-day hash that is never linked to a name, phone number, or IP address. If you use the question box on the FAQ page, the question you type is sent to OpenAI to produce the answer, and we keep the question and answer for up to a year under the same one-day hash. Do not put personal details in it. Nothing else about your visit is sent to a third party.

We implement industry-standard security measures, including SSL encryption and secure database protocols, to protect your data. Sign-in links and codes expire and can be reused until their expiry. Email sign-in tokens are stored as cryptographic hashes. However, no method of transmission over the internet is 100% secure.

We keep your account's data (recordings, transcripts, grades, standards, and your reps' records) for as long as your account is active, with no storage limit. Your reps' data belongs to your account: a rep's questions about their data go to their employer, and it is deleted when the employer's account is.

When a subscription ends, by cancellation or after failed payment retries, all of the account's data is permanently deleted 30 days later, and the practice number is released. The date is shown in the account, and the owner can export the records until then.

Some records outlast an account, for a limited time:

• Operational logs hold ids, not call content, and are kept up to 90 days. They include each rep sign-in, logged by id.
• A record that the signup existed, without its email address.
• Database backups expire after 3 days.
• Stripe keeps billing records under its own obligations after an account is deleted.
• Copies of service emails (sign-in links, the weekly team digest, account notices) are deleted after 7 days, and may remain in our email provider's trash for up to 30 days more.
• OpenAI keeps abuse-monitoring logs of the content it processes for up to 30 days. It does not use them for training.
• Deepgram keeps call audio only for as long as it takes to transcribe it.
• Twilio (phone and text provider): sign-in texts and call records are deleted within 60 days, and call details within 120.
• Sign-in codes are deleted a day after they expire.

Demo-line calls are deleted within 30 days.

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date.”

If you have questions about this Privacy Policy or our data practices, contact us:

Email: support@mockprospect.com