Terms of Service

MockProspect provides an AI-powered sales-training service. Your registered sales reps call a dedicated phone number from their own phones; an AI prospect answers, pushes back like a real buyer, and every call is recorded, transcribed, and graded against written standards you maintain.

AI Accuracy: you acknowledge the Service uses Artificial Intelligence to conduct conversations and grade calls. While accuracy is prioritized, to the maximum extent permitted by applicable law, MockProspect is not responsible for errors, omissions, or misinterpreted communications generated by the AI, including grading errors.

Intended Use: the Service is a practice environment for sales training. It is not intended to produce, and must not be relied on for, medical, legal, financial, or other licensed professional advice. You are solely responsible for the standards and company information you provide to the AI and for ensuring your use is appropriate for your industry.

You agree to a recurring monthly subscription. By signing up for MockProspect, you expressly consent to:

• An automatically-renewing monthly subscription at the published price of your selected tier: Solo $29/month, Team $79/month, or Business $199/month, plus any applicable sales tax. There is no free trial — the public demo line is the trial.
• Your payment method being collected and securely stored at signup and charged at signup, and on the same date each month thereafter, until you cancel.
• Payments processed securely through Stripe.
• A valid payment method required on file.

You can cancel at any time — online, without calling anyone — and cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a paid month. We will provide advance notice before any material changes to pricing or terms.

• Each tier includes a monthly allowance of practice minutes: Solo 40, Team 120, Business 300. The cap is hard: when the minutes are gone, the practice line stops until you top up or upgrade. There is no overage billing and no surprise invoice.
• Top-ups may be purchased on any tier: 60 minutes for $45 or 200 minutes for $149. Top-up minutes are non-refundable but never expire while you subscribe. The monthly allowance is spent first; the allowance resets each billing period and unused allowance minutes do not carry over.
• Every tier includes unlimited registered reps.

• Upgrades take effect immediately with prorated charges; the new allowance replaces the old, and minutes already used this period count against it.
• Downgrades take effect at the next billing cycle; features and allowance are retained through the current paid month. No partial refunds.

MockProspect sends automated SMS only to people on your side of the service: sign-in codes and service notifications to the rep phone numbers you register, and account notifications to the owner. We do not send marketing SMS.

• Opt-out: reply “STOP” at any time to stop messages and receive an unsubscribe confirmation. A rep who opts out cannot receive sign-in codes.
• Help: reply “HELP” or contact support@mockprospect.com.
• Message frequency varies based on sign-in activity.
• Standard message and data rates from your mobile carrier may apply.
• Carrier Disclaimer: mobile carriers (including but not limited to T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered messages.

By registering a rep’s phone number, you represent that the rep has consented to receive these service messages.

Practice calls are recorded, transcribed, and graded — that is the product. Your reps are your people: you are responsible for informing them that their practice calls are recorded and for obtaining any consent required by applicable law before they use the practice line. Calls to our public demo line disclose recording before the conversation begins.

• Cancel anytime; access continues through the current billing period.
• If payment fails, Stripe will retry your card over the following days. While payment is failing, calls to your practice line are refused but your account remains readable.
• 30 days after a lapse or cancellation takes effect, your subscription is retroactively canceled and all your data — recordings, transcripts, grades, standards, and account — is permanently deleted and your practice number released. Paying again inside the 30 days restores service with everything intact.
• We do not offer refunds or credits for partially used billing periods.

MockProspect reserves the right to suspend or terminate your account, with or without prior notice, for: breach of these Terms or violation of any applicable law or carrier regulation; non-payment after failed retry attempts; reasonable suspicion of fraudulent, abusive, or illegal activity; use of the Service in a manner that places mobile carriers, our sub-processors, or other subscribers at risk; or extended inactivity. Upon termination by us, we will make reasonable efforts to notify you by email and will provide a pro-rated refund for any unused portion of a paid month, except where termination is due to your breach of these Terms or violation of Section 9.

You agree not to:

• Allow anyone other than your registered reps to use your practice line, or resell access to the Service.
• Include real customers’ personal information, protected health information (“PHI”), or other regulated data in practice calls or standards. The Service is not HIPAA-compliant and must not be used for regulated health data.
• Use the AI to obtain medical, legal, financial, or other licensed professional advice.
• Transmit sexually explicit material, hate speech, or content promoting violence through the Service.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, system prompts, or underlying AI model weights of the Service.
• Scrape, harvest, or collect data from the Service by automated means, or attempt to circumvent any security, rate-limit, or usage control.
• Use the Service to harass, defame, deceive, or impersonate any person.

Violation of this Section is grounds for immediate termination under Section 8 without refund.

Your recordings, transcripts, grades, and standards are used solely to provide the Service — running your practice calls and producing your grades and reports. We do not use your data to train AI models, and our AI providers do not use customer API data to train theirs. See our Privacy Policy for details.

The Service and its original content, features, functionality, software, and prompts (excluding data you provide, such as your standards, company information, and practice calls) are and will remain the exclusive property of MockProspect and its licensors. You retain ownership of all data you provide. By using the Service, you grant MockProspect a limited, non-exclusive, worldwide, royalty-free license to use that data solely to provide and maintain the Service.

To the maximum extent permitted by applicable law, liability excludes indirect and consequential damages. Total liability is capped at amounts paid in the preceding 12 months.

Informal resolution first. If you have a dispute with MockProspect, you agree to first contact us at support@mockprospect.com and attempt in good faith to resolve the dispute informally for at least 30 days before initiating any formal proceeding.

Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration, rather than in court, except that you may assert claims in small-claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this provision. Arbitration will be administered by JAMS under its Streamlined Arbitration Rules. The arbitration will take place in Los Angeles County, California, or remotely as the arbitrator determines appropriate. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. YOU AND MOCKPROSPECT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and MockProspect agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to support@mockprospect.com within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

Severability. If any portion of this Section is found unenforceable, the remainder of this Section shall remain in effect, except that if the class action waiver is found unenforceable, then this entire arbitration provision shall be null and void.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to Section 13, any legal actions not subject to arbitration shall be brought in the state or federal courts located in California.

MockProspect reserves the right, at its sole discretion, to modify, suspend, limit, or discontinue any aspect of the Service, including features, functionality, pricing, or availability, at any time. Where practicable, reasonable notice will be provided for material changes. You acknowledge that the Service may be subject to interruptions, delays, errors, or changes due to factors including third-party providers (mobile carriers, APIs, and hosting services), regulatory changes, or system maintenance. To the maximum extent permitted by applicable law, MockProspect shall not be liable for any loss, damages, missed opportunities, or business interruptions arising out of such modifications, suspensions, interruptions, or discontinuation, subject to Section 12.

You agree to indemnify, defend, and hold harmless MockProspect, its owners, affiliates, officers, employees, and partners from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use or misuse of the Service; your violation of these Terms or applicable laws or regulations; your failure to inform your reps that practice calls are recorded; any content, communications, or data transmitted through your use of the Service; or your violation of Section 9. This Section shall survive termination or cancellation of your account.

If you have questions about these Terms of Service, contact us:

Email: support@mockprospect.com