Support your company’s training compliance process.

Your training evolves. Its history stays intact.

Your team needs room to practise and improve. Your company needs to understand which standards guide that practice and how its training content changes. MockProspect provides tools to support that accountability and your own compliance process.

Your standards guide the practice

Define your objection answers, call stages, and language rules. Include required disclosures and phrases reps should avoid. Mark a language rule strict when a violation should lower the score, or coaching when it should provide feedback without changing the score.

Reps practise by phone. Managers can review recordings, transcripts, and feedback against the configured standards. A practice score is evidence about that conversation, not a certification of readiness or future customer results.

Changes leave a record

Changes to standards, practice personas, and company information create a new training revision and a signed event. The event identifies the action, its time, the revision, and the person or automated process responsible. Events are linked in sequence to make changes to the recorded history detectable.

This history records changes from the September 18, 2026 rollout onward. It does not reconstruct missing earlier activity. Owners and training managers can review it on the History page in their account, where the record is checked each time it is opened.

The account owner can record an approval of the training content as it stands, and can withdraw one with a reason. Any later change shows as changed since that approval. An approval is a record kept by MockProspect of what an authenticated owner attested to; it is not a personal digital signature and does not certify regulatory compliance.

Results identify the standards used

Each grade records the standards version used for that evaluation. Updating a standard creates a new version rather than replacing the earlier standard, so past results can be understood against the criteria used to grade them.

Each practice call on your line leaves a signed record, written when the call starts: the training revision in force, whether the owner had approved it at that moment, the scenario practised, and the objections dealt. The caller is recorded by an internal id, never a phone number.

The call is graded against your standards as they stood when it started, even if they are edited before the grade is taken. Each grade keeps a separate copy of its result and a signed record of what produced it: the revision it read, the grading and transcription models, the number of grading passes, the weights and thresholds, and digests of the transcript and recording it read. A grade is taken once; it is not regraded.

Owners, training managers, and reps see this on the call’s page, where that call’s signatures are checked each time it is opened. These records begin September 20, 2026; an earlier call says it was made before call records began. If a call’s start cannot be recorded, the call still proceeds and its page says it has no start record. The public demo line keeps no call records.

Records and exports

The owner can download a complete copy of the account's training records: standards and persona versions, calls, transcripts, grades, every recording, and the signed history of changes, calls and grades. Each download is a snapshot of that moment, and the owner can export up to 10 times a day.

The download includes a small verifier. It checks every file, the signed history and each recording against MockProspect's published keys, without a MockProspect account; with the keys saved as a file, it needs no internet connection either. Records remain subject to the service's retention and deletion terms: keep your own copy, because nothing remains to export after an account is deleted.

Retention and deletion

Your records are kept for as long as your account is active. When a subscription ends, everything is deleted 30 days later, and the date is shown in your account so the owner can export first. A rep who leaves or finishes training can be made inactive: they can no longer call the line or sign in, and their history stays with your records. Provider and backup copies expire on published schedules; our Privacy Policy lists each one.

Supporting your process

Your company determines which standards, disclosures, and recordkeeping practices its work requires. MockProspect supports training against the rules you configure; it does not certify regulatory compliance or decide whether your training meets an industry's obligations. The service is not for regulated health data.